We want you to be 100% satisfied with the quality of the product you purchase from MarineParents.com. If for any reason you are not satisfied*, let us know within 30 days of the shipping date and we'll work with you to make it right.

All returns must include a Return Authorization number (RA#). For additional information on returns and to obtain an RA#, please see our section of the website titled "Customer Service".

Custom Text on Shirts
We offer custom text on the back of many of our EGA Shop exclusive designs. To assure you have the highest quality product, we make sure the text on the back is visually appealing. We will choose appropriate colors and fonts for the custom text. When you type the text for your order, please keep the following tips in mind:

1. We will NOT put "RCT" or "Recruit" on the back of any shirt. 
2. We suggest that you spell out the word "Platoon".
3. The size of the font will vary on the back of the shirt to assure it is visually appealing and legible.
4. We will choose the best font and color of text to compliment the front of the shirt design.
5. In most cases, custom text looks best when it is all upper case particularly when there are letters like y, g, p, q, and j involved. We will do the case in a format that looks best on your shirt.
6. Make sure you select the correct family affiliaton; if you do not choose an affiliation, we will use "FAMILY". 
7. Make sure you spell names correctly before placing your order.
8. Make sure you enter correct dates before placing your order.
9. Make sure you have the correct platoon number, company, battalion and depot location before placing your order.

*Custom Text Return Policy
Our custom shirts cannot be returned for exchange or refund. Many of our designs are specific to date functions such as graduation dates for boot camp. We also have custom designs with family affiliations. Even if you do not choose custom text on the back of these shirts, they are a custom shirt and are not eligible for exchange or refund.

Warranties
When applicable, products are supplied with the manufacturer's standard warranty. No other warranties are express or implied. MarineParents.com, Inc. cannot be held liable for the performance of any manufacturer, product, or carrier.

Swords
Must be returned or exchanged with 14 days of invoice date. We inspect every sword before shipping, so if the item arrived damaged, please call us immediately at 1-888-881-8762 or via email store@marineparents.com. Laser etched swords are non-returnable unless the sword is defective. MarineParents.com, Inc. will exercise the right to repair or replace the sword.

Return Policy
Products may be returned for a refund or store credit within 30 days of the order being shipped. No product may be returned without first obtaining a Return Authorization number (RA#). Products returned without an RA# will be refused.

Click here to learn how to obtain an RA#.