What is your return and exchange policy?
Products may be returned for exchange, refund or store credit within thirty (30) days of the order being shipped. No product may be returned without first obtaining a Return Authorization (RA) number.
Which items may be returned?
Items that have been damaged, worn or soiled will not be accepted. Clothing tags must be intact. Engraved coins, swords and custom-printed products cannot be returned for refund, exchange or store credit. Books, DVD’s and/or CD’s must be returned unopened. Face Masks and Gaiters are not returnable.
What if an item is defective or incorrect?
Contact us and we will make it right. In the rare case that your shipment contains a defective or incorrect item, we will ship you a replacement at no charge and credit the cost of any return shipping charges.
How do I return an item?
- Contact us for a Return Authorization number (RA#):
by Phone: (573) 449-2003, extension 4
by Email: Shop@MarineParents.com